Northern California health system turns to EHR optimization software leader to improve revenue cycle operations and provider communication
More than 100 MarinHealth providers across 17 specialties, plus the hospitalist group at MarinHealth Medical Center, are using PatientKeeper’s professional charge capture application to ensure accurate and timely billing for the patient care they deliver. About 80% of the providers are using PatientKeeper on their mobile devices at least some of the time.
PatientKeeper replaces a previous charge entry and sign-out application that MarinHealth providers used. “PatientKeeper is definitely a big improvement over what we did before,” said Brian Keeffe, M.D., a cardiologist who has practiced at MarinHealth for 17 years. “It works well and is very intuitive. And with the sign-out application, it’s easy to see if there are action items for each patient; you don’t have to email colleagues to get caught up on what’s happening with a patient.”
PatientKeeper is integrated with MarinHealth’s Epic EHR system, which handles the billing for specialist groups. The hospitalist group employs a third-party billing service, for which PatientKeeper also provides the charge cleansing and editing software; PatientKeeper then outputs clean charges to the service’s Allscripts system for billing.
A powerful capability embedded in PatientKeeper is charge-note reconciliation, which automatically matches charges to providers’ clinical notes to ensure billing accuracy and completeness, and flags missing charges. “I’ve just started using charge-note reconciliation,” Dr. Keeffe said, “and already I’ve found several instances where providers neglected to enter a charge for a documented service.”
“PatientKeeper is delighted to add MarinHealth to our roster of leading provider organizations that are optimizing their revenue integrity operations with PatientKeeper solutions,” Phil Meer, PatientKeeper’s CEO, said. “It is gratifying to know that MarinHealth’s providers already are realizing efficiencies from using our mobile app to record their professional charges.”
For more information about PatientKeeper’s revenue integrity solutions, visit our website.