Oneview Healthcare Launches First Cloud-based
Care Experience Platform


Using Microsoft Azure technology, CXP Cloud Enterprise makes it easier for health systems to support personalized, whole person care

Oneview Healthcare announced the launch of CXP Cloud Enterprise for enhancing the patient care experience. Deployed on Microsoft Azure with Samsung tablets, this cloud-based platform helps health systems quickly adopt technology for engaging patients, reducing non-clinical demands on care teams and optimizing clinical and operational effectiveness.

During the COVID-19 pandemic, care teams have been under intense pressure while staff and patients have restricted access to family and friends. CXP Cloud Enterprise gives patients and their families the ability to communicate virtually with healthcare teams, along with access to education and health information. Oneview enables care teams to provide patients with access to unified information and applications on secure bedside devices that can drive more meaningful engagement, improved satisfaction, and better-quality outcomes.

“NYU Langone Health is committed to delivering the best possible care experience for our patients, including through virtual care,” said Nader Mherabi, Executive Vice President and Chief Information Officer for NYU Langone Health. “COVID-19 strained resources and challenged most hospitals to examine how virtual pathways can enhance patient care. Oneview helped us build an in-patient virtual care platform, which has been instrumental during the pandemic and will continue to be key as we deliver a new level of patient engagement.”

NYU Langone Health initially implemented Oneview’s interactive patient engagement platform in 2017. Faced with the challenges of the COVID-19 pandemic in spring of 2020, NYU Langone challenged Oneview to help roll out the virtual engagement platform rapidly across their facilities. Together, the organizations collaborated on the initial cloud-based version that enabled NYU Langone to implement key capabilities across 400 beds in weeks. Today’s introduction of CXP Cloud Enterprise delivers the full functionality and integration capabilities of the care experience platform in a faster, easier, more affordable cloud model.

Oneview’s CXP Cloud Enterprise provides full functionality on a secure, reliable cloud deployment with patient education, meal ordering, patient service requests, apps and digital services, virtual rounding, visitation, and translation services. This comprehensive platform provides better control and quality of care for both patients and care providers.

“Connecting patients with their families and care teams is at the heart of our mission,” said James Fitter, Chief Executive Officer for Oneview. “NYU Langone recognized that core value early and worked to address it. Being the first and only cloud-based care experience solution means health systems can rapidly implement the capabilities that meet their needs today while providing the agility, scalability and investment protection to grow as their health system changes. We are excited to know that CXP Cloud Enterprise will transform the hospital experience for patients, families and care teams.”

Key features of CXP Cloud Enterprise include:

  • Bedside telehealth consultations from offsite care team members
  • Rounding questionnaires and a digital work list
  • Clinician screencasting to help patients understand their condition, treatment and goals
  • Automated service requests help nurses reduce call button distractions
  • Targeted patient educational resources
  • Meal ordering customized for their dietary needs
  • On-demand entertainment
  • Video chat to connect with friends and family
  • Simple integration with current systems for a single, secure platform hosting the latest apps

“The need for accelerated solution development and implementation in healthcare has never been more important,” said Niall McDonagh, health sector director, Microsoft. “Microsoft Azure helps healthcare organizations scale into a fully integrated patient experience that is dynamic, flexible, comprehensive, and diverse.”

Available as a tiered product offering to meet individual hospital requirements, Oneview CXP Cloud Enterprise is available in the Azure Marketplace now.