Vital Surpasses 5 Million Patients, Projects Reach to Triple by 2026
CLAYMONT, Del. — Aug. 14, 2025 — Vital, an AI-driven patient experience platform, announced it is now available to more than five million patients, with 60% actively using the technology during visits. Average engagement reached 30 minutes per visit in Q3 2025.
Pending contracts are expected to expand access to over 16 million patients, positioning Vital to support roughly 15% of all hospital and emergency visits nationwide by 2026.
Vital’s platform delivers secure, real-time updates to patients and families via SMS — no downloads or logins required. Features include wait-time notifications, plain-language test results, care milestones, and discharge instructions, along with proactive detection of high-risk concerns and multilingual support to improve accessibility. The system aims to reduce staff interruptions, ease patient anxiety, and improve operational efficiency.
“Impacting five million lives isn’t just a milestone — it’s a testament to the trust we’ve earned by prioritizing the patient experience,” said Aaron Patzer, CEO and co-founder of Vital. “Our mission is simple: fix health communication with patients. Turns out that leads to higher revenue, patient scores, and retention for health systems too.”
Designed for rapid integration with major EHRs including Epic, Cerner, and Meditech, Vital provides a modern, patient-facing interface that overlays legacy systems. Reported outcomes include:
- 30–50% reduction in patients leaving without being seen (LWOBS) or against medical advice (AMA)
- 10–15% increase in Net Promoter Score (NPS) related to wait times
- Improved HCAHPS scores and reduced ED return visits
- 5–7% decrease in 30-day readmissions
- Patient engagement exceeding 60%, compared to industry averages of ~10%; one California pediatric hospital reported 78% usage
Recognized as the #1 Patient Experience Solution by KLAS, Vital is deployed across more than 100 hospitals, including CommonSpirit, MedStar Health, and Emory Healthcare. The company credits its growth to human-centered design, scalable interoperability, and AI that enhances — rather than disrupts — clinical workflows.
