New division aims to bring AI-powered workflow automation to payers, providers, and public health systems

July 29, 2025 – Sword Health, a digital health company known for its AI-first approach to care delivery, has launched a new division called Sword Intelligence, aimed at addressing some of healthcare’s most persistent operational challenges. While Sword initially focused on clinical AI for patient care, this latest move expands its capabilities into the administrative side of the healthcare system — helping organizations scale workflows, reduce overhead, and streamline non-clinical processes.

With more than 500,000 members served and over 7 million AI sessions completed since 2020, Sword Health has grown into one of the most widely adopted AI platforms in digital care. The company says Sword Intelligence is built on the same internal tools that helped it manage rapid scaling across multiple care domains.

“Sword Intelligence began as an internal initiative to address Sword Health’s own operational challenges in delivering care more efficiently,” said Virgilio Bento, Founder and CEO of Sword Health. “After supporting over half a million members, it became clear that the AI solutions we developed could help other healthcare organizations overcome these inefficiencies, reduce administrative burdens, and improve patient care.”

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From Clinical AI to Operational AI

Sword Health is already known for Phoenix, its AI Care Specialist that supports clinical services such as physical therapy, pelvic health, and mental health. In contrast, Sword Intelligence focuses on non-clinical areas that often create friction within the healthcare system. The platform’s AI agents are designed to automate a wide range of operational tasks, including:

• Eligibility and benefits checks
• Patient triage and intake
• High-risk member identification and outreach
• Appointment scheduling and follow-up coordination
• Enrollment processes and case routing

These processes often rely on manual workflows, call centers, or fragmented tech stacks — all of which contribute to delays, high costs, and increased clinician burnout.

Sword Intelligence offers these capabilities as modular, AI-powered agents that integrate into existing healthcare infrastructure. The company emphasizes that its solutions are designed to complement, not replace, human teams, and preserve the human touch essential to quality care.

“Many healthcare processes today still rely on labor-intensive methods that are not scalable,” Bento said. “By automating these, clinicians can focus more on their patients, ensuring better outcomes.”

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A Startup Within a Scale-Up

Though it was incubated inside Sword Health, Sword Intelligence operates as an independent division with its own team, roadmap, and go-to-market strategy. This structure, according to the company, allows it to remain agile and focused on building customizable solutions for diverse healthcare environments.

“We’re not just offering AI tools,” Bento added. “We’re partnering with healthcare organizations to co-develop tailored solutions that create real, lasting impact. A key part of this is how our AI learns faster through real-world usage. Our clinical operations teams flag edge cases and help us refine our models to be smarter, safer, and more effective over time.”

The company says that all Sword Intelligence solutions are HIPAA, HITRUST, and SOC 2 compliant, and built with a safety-first approach that accommodates healthcare’s regulatory and operational complexity.

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Meeting a Growing Need in the Industry

The launch comes at a time when healthcare organizations are under increasing pressure to operate more efficiently, manage rising costs, and address workforce shortages. Administrative tasks — often cited as a leading cause of clinician frustration and inefficiency — represent a significant portion of healthcare spending.

Sword Intelligence is positioned as a solution that can help alleviate those pressures by enabling:

• Faster, more accurate triage and intake
• Lower call center volumes and staffing needs
• Improved operational coordination across systems and teams
• Increased patient engagement and adherence through timely outreach

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About Sword Health

Founded in 2015, Sword Health began by reimagining physical therapy using AI and wearable sensors. Today, it offers a broad suite of digital care services covering physical pain, pelvic health, movement health, and mental health, all delivered through its proprietary AI platform.

The company has partnered with more than 1,000 employers, payers, and health systems across three continents. Its AI-first approach has helped clients avoid nearly $1 billion in unnecessary healthcare costs, according to internal estimates.

Backed by over $400 million in funding from investors including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund, Sword holds more than 40 patents and has been featured in over 40 peer-reviewed studies.