Customer Usage Data from MH-CURE Clinical Communications & Collaboration Platform Shows Strong Adoption, Improved Clinical Workflows, Responsiveness to Patients
Mobile Heartbeat®, a leading provider of mobile healthcare enterprise solutions that improve clinical workflow and care team communication, today announced 2018 user activity data from its MH-CURE® secure clinical communications and collaboration platform that demonstrates its value to deliver enterprise-wide adoption success and improved clinical workflows and responsiveness to patients. Customer hospitals are providing usage data that shows up to 40 percent time savings with existing workflows.
“When we developed MH-CURE, we knew the foundational value of an enterprise communication platform is determined by the breadth of adoption across an organization. Once you have broad adoption, efficiency and outcome benefits begin to really accelerate,” said Mike Detjen, COO at Mobile Heartbeat. “With this data, we see strong adoption across our entire portfolio and tangible results that demonstrate the value of the MH-CURE platform.”
A key metric for Mobile Heartbeat is Monthly Active Users (MAUs). As of the end of 2018, the company has over 150,000 MAUs, doubling the number of MAUs one year ago. The average number of MAUs per customer facility — hospital staff who are using MH-CURE on a regular basis — is at over 1,150 employees. That number of active users in one location demonstrates the platform’s ability to meet the communications needs of a variety of healthcare roles, both clinical and operational, and the extent to which MH-CURE is used in the communication and collaboration process. It’s easy to say nurses and doctors should be on a communication system, but often it is the staff in ancillary and other operational roles who, once engaged, provide tremendous time savings and patient experience benefits.
Data Reporting and Analysis Helps Optimize Workflows
Mobile Heartbeat offers customers the ability to obtain data on their users’ daily and monthly communications events and activity, such as who’s communicating with whom, when they make contact, what they are communicating, etc. through a new offering called CURE Analytics.
Some of the key metrics enabled by the MH-CURE platform include the following:
- 6.8 million nurse call alerts per month, all of which connect patients with their care team.
- Over 15 million text messages in December 2018, a 52 percent increase since January 2018, proving that clinical workflows are being developed or improved.
- Over 250,000 clinical alerts sent to smartphones in December 2018, a 47 percent increase since January.
This real-time usage data helps customers understand existing workflows, identify any communication gaps or inefficiencies, and reveal where streamlining is needed. Usage data analysis further uncovers trends in organizational adoption of different modes of communication and which users might need additional training.
Using MH-CURE, customers are empowered to optimize their clinical and operational workflows, achieving significant time savings and productivity improvements that positively impact patient outcomes. By continually analyzing data points such as the MAUs and other MH-CURE usage metrics, customers can view their progress and uncover areas needing additional improvement.
Usage Data Points to Time Savings
Proof of workflow improvements is not only seen in the data. Patients are experiencing a smoother, more coordinated transition through patient care activities.
Usage data analytics have shown that the MH-CURE platform’s ability to facilitate care team communication has enabled customers to realize:
- 25 percent less time spent transporting patients from the emergency department to a patient room at admission.
- 10-15 percent less time discharging a patient.
- 40 percent less time spent navigating stroke patients from CT scan exam to medication.
A significant time reduction such as the latter is meaningful with life-threatening situations where the time to intervention is critical.
“By better understanding how our customers are using — and benefitting from — MH-CURE, we can continue to add functionality and tailor the platform to further empower care team communications,” said Detjen. “Over time, this usage data will help us create new workflows and further streamline existing ones to extend the value we bring to healthcare systems.”
In addition to streamlining communication processes and optimizing workflows, MH-CURE offers an expanding suite of open, standards-based APIs connecting users to mission-critical systems such as nurse call, sepsis monitoring and alerting, providing interoperability that delivers greater value and ROI.
Mobile Heartbeat customers include large healthcare systems such as Yale New Haven Health System, New York-Presbyterian Hospital and Hospital Corporation of America (HCA).