Care at Hand Doubles Customer Base, Evidence Key to Customer Acquisition

Care at Hand, a Rockville and San Francisco based digital health company, on a mission to prevent avoidable hospital admissions, announces a doubling of their client base to include 15 healthcare providers across ten states.

“Although our initial care transitions program served our population well, and we were able to account for some impact, we did not have a true way of measuring improved outcomes, truly measuring our results or collecting meaningful data,” stated Novella Tascoe, Director of Innovations at Keswick Multi-Care Center. “With gleaming patient satisfaction results from our existing clients, we decided to transition to using the CAH (Care at Hand) platform to help us improve our processes, refine our existing program, improve outcomes, and measure impact.”

Care at Hand is the developer of an evidence-based software solution that uses non-medical staff to predict hospitalizations. The technology enables non-medical staff that are already employed by payers and providers to identify early medical and psychosocial risk factors.

“Care at Hand has a real interaction with the patient, which is something we have not been able to offer before. Using Care at Hand and the non-clinical coach has greatly enhanced our ability to connect with patients early on, well in advance of our initial care visit,” notedKaren Gomes, RN, Vice-President of Clinical Services at Home Health VNA.

According to Care at Hand’s CEO, “Our company’s growth is largely due to the growing body of research evidence validating our technology. It’s our ethical obligation to only market what we have evidence for. With our research publications, it’s easier to educate customers based on facts rather than promises.”

Care at Hand’s growing client base includes skilled nursing facilities like Keswick Multi-Care Center in Maryland, home health providers including Home Health Visiting Nurses Association in Massachusetts, and hospitals including Trinity Health in Michigan.

“When I started with Care at Hand, we had a small customer base consisting mostly of Area Agencies on Aging (AAAs). As the company has grown we have diversified into hospitals, ACO’s (Accountable Care Organizations), ┬áVNA’s (Visiting Nurse Associations), home health agencies and MCO’s (Managed Care Organizations),” mentioned Lori O’Connor, RN, Care at Hand’s Chief Nursing and Quality Officer. “The company grows on a daily basis but remains true to its mission which is to help people thrive in their homes by avoiding hospitalization.”