Press Ganey Announces New Consumer Analytics Solution to Help Monitor and Analyze Patient Feedback

Credit: Press Ganey

Exclusive Platform Provides a Single Source to Analyze Online Patient Feedback and Comments

Press Ganey announced the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. This platform enables organizations to identify deep and actionable insights to help with patient experience and brand management improvement.

“Patients are increasingly engaged in an online dialogue about their health care choices, and consumer-facing websites and online physician ratings have become critical resources for patients deciding where and from whom to seek care,” said Patrick T. Ryan, Chief Executive Officer, Press Ganey. “In this consumer-driven marketplace, it is essential that health care leaders understand and address patients’ perceptions of their organizations. This solution, powered by Binary Fountain’s leading technology platform, can give providers the tools that they need to manage their reputations and align around insights that can help them improve their performance and increase patient loyalty.”

The Press Ganey Consumer Analytics Solution enables users to:

  • Proactively monitor and engage health care consumers who provide feedback on their care experience.
  • Quickly understand perceptions and target improvement opportunities based on health care specific sentiment and text analytics.
  • Prioritize brand initiatives by utilizing competitive analyses of comment trends.

“We are proud to expand our partnership with Press Ganey to enable organizations’ consumer-focused strategies across the continuum,” said Ramu Potarazu, President and Chief Executive Officer of Binary Fountain. “Our industry-leading technology platforms coupled with Press Ganey’s advanced data analytics, helps leaders effectively monitor their brand and continue to advance patient-centered care through innovative solutions.”

“Delivering a positive, consistent experience is foundational for building trust with patients and key to creating value,” said Rodney Hochman, MD, President and Chief Executive Officer, Providence St. Joseph Health. “Proactively monitoring and managing insights from patient feedback sources ensures that we are fully aware of every opportunity to improve the patient experience. The patient must be at the center of every strategic decision and utilizing innovative technologies to increase efficiency helps fulfill our commitment towards this goal.”

The Press Ganey Consumer Analytics Solution expands the company’s existing market-leading solutions for consumerism and performance transparency. For more information on the new Consumer Analytics Solution please visit Press Ganey’s website.