Integration of digital patient experience platform into EHR boosts patient experience and staff satisfaction
Jellyfish Health, provider of a comprehensive patient experience platform, today announced the recent deployment of its solution at Meadows Health in Vidalia, Georgia. As part of the implementation, Jellyfish Health formed a collaborative relationship with MEDITECH to optimize the patient journey, deliver a better patient experience and improve staff efficiency and satisfaction. MEDITECH is a leading vendor of information systems and EHR technology for healthcare organizations and has 2,350+ customers worldwide.
Meadows Health chose Jellyfish as its digital patient experience technology to simplify various processes for inpatient and outpatient services. With new technology touchpoints and direct patient communications, patients see benefits before, during and after their visit. Through the integration with Jellyfish and MEDITECH, patient information is automatically and securely transmitted to the EHR, ensuring a consistent, seamless and efficient patient experience for Meadows staff and patients.
“Meadows’ vision is to offer patients a 21st-century, consumer-based experience with their healthcare,” said Dave Dyell, president and CEO of Jellyfish Health. “Jellyfish Health is honored to be chosen as the solution to meet the demand for the ultimate digital patient experience. Our unique technology integration with MEDITECH evolved as we learned more about Meadows’ goal of making seamless patient experience a reality.”
Alan Kent, CEO of Meadows Health, a rural health system, three-time Thomson Reuters 100 Top Hospital winner and MEDITECH customer, agrees. “Patients are looking for a modern, Amazon-like consumer experience with their healthcare providers,” he said. “Jellyfish makes our interactions with patients simpler and more transparent, which benefits the organization and the patient.” Meadows has already realized the following benefits:
- Patient self-scheduling is provided in a digital, consumer-friendly way.
- Electronic documents and forms are completed and collected before patients arrive and automatically appear back in the MEDITECH EHR.
- Text message updates and confirmations at every step in the process reduce no-show rates.
- Registration wait times and workflow receive a 90 to 95 percent patient satisfaction rating.
“Jellyfish Health is committed to placing the patient at the center of care, not the care delivery organization,” said Dyell. “Our collaboration with MEDITECH is just one example of how Jellyfish improves patient loyalty and brand equity through a
modern, digitally connected experience that patients expect, while also giving hospitals
and health systems a competitive edge. We look forward to future collaborative efforts with MEDITECH that will bring sustained value to healthcare organizations and their patients.”
To learn more about the Jellyfish Health integration strategy with MEDITECH, visit the company at the 2019 International MUSE conference in Nashville, May 28-31, Booth #1119.