hc1.com, inventor of the world’s leading healthcare relationship management platform, announced a new partnership with 4medica that delivers a powerful analytics solution enabling medical labs to retain and grow revenue by staying a step ahead of client needs and identifying where to focus outreach efforts.
4medica, located in Marina del Rey, Calif., is the industry’s leading provider of cloud-based data management and clinical data exchange, giving clinicians a unified, real-time view of patient information across disparate care locations. 4medica expedites the integration of LIS data into the hc1 Healthcare Relationship Cloud®, where it is automatically organized into real-time provider profiles powering dashboards that immediately report on issues and opportunities.
The Lab4 Outreach Analytics Solution, powered by hc1, unlocks siloed lab data to monitor trends in volume, TAT and exceptions, and allows lab managers to compare business trends across referring physician networks.
Benefits include:
- Improved lab performance—Detailed information uncovered by Lab4 Outreach enables operations teams to replace manual processes and monitor performance in real-time.
- Higher client retention—By knowing the status of each relationship, service teams can proactively manage issues and reduce client churn.
- Better outreach strategies—By segmenting high-value clients and marketing targeted tests based on historical ordering patterns, outreach efforts are more efficient and productive.
“The diagnostic lab industry is at a crossroads marked by significant changes, including extreme pressure from CMS on reimbursement levels,” said Brad Bostic, CEO of hc1.com. “Due to these changes, labs must reduce client churn and increase referral relationships all while accomplishing more with fewer resources. hc1’s partnership with 4medica provides the insight and action progressive labs require to grow profitably while delivering exceptional service.”
More information about how hc1 can help laboratories grow profitably while delivering a 5-star service experience to patients and providers can be found atwww.hc1.com/solutions/lab/. Additional partnership information can be found at www.hc1.com/partners/.