TeleHealth Services Patient-Centered Video Education Convenient for New Mothers, Cost-Effective for Hospital Staff
New mothers and families are learning about what to expect and how to prepare for childcare in a “Baby Boot Camp” offered by Eskenazi Health and enabled through their Tigr system from TeleHealth Services – the nation’s leading provider of hospital television systems and interactive patient engagement solutions. The program is delivering better care at lower costs, and patients appreciate the help in learning how to care for their baby.
Eskenazi Health’s Family Beginnings video-based patient education is available on demand for mothers and families, and offered in multiple languages. Being able to “time shift” the education based on when mothers and family members are available has created a more ideal patient experience and better engagement for families. The new approach replaces scheduled 90-minute classes, alleviates the need for clinical staff to present the class, and ensures consistency in the comprehensive information provided to help new mothers and families.
Studies have proven that patient retention of education materials is increased through the use of video when compared to printed handouts that are often not read or fully understood. Program topics include infant and mom care, breastfeeding, immunizations, infant safety, development and injury prevention.
Solution for Clinical Staffing Challenges
Previously, Baby Boot Camp was offered as a 90-minute workshop between two and four days a week, depending upon staff availability to teach the classes.
The demand on clinical staff for balancing nurse resources to prepare and teach the workshop was a challenge. In addition, the need for interpreters for Spanish-speaking patients was also a significant barrier to conducting the classes.
“Our team did a stellar job of getting involved and embracing this new way of delivering the education,” said Sabrina Dryden, Eskenazi Health staff development coordinator. “Now nurses can spend more time on patient care and the hospital is saving more than $16,000 a year on time that was spent teaching the live classes.”
“We celebrate the success of Baby Boot Camp and are proud of the creative and ingenious applications of our patient engagement solution that creates an exceptional patient experience and helps hospitals demonstrate a commitment to better patient care at lower costs,” said Matt Barker, vice president of marketing for TeleHealth Services. “Nurses can spend more time on caring for patients, infant care is improved, and the program offers a unique opportunity for the health system to engage and educate patients during one of the most exciting times in their lives.”
Engaging Patients for Successful Learning
To ensure that patients understand the education, the Family Beginnings team prepared questionnaires for patients providing a more personalized approach. The Tigr system automates the assessment process with results sent immediately to nurses, who use the teach-back method with one-on-one discussions to further confirm comprehension. In the patient satisfaction and evaluation surveys, patients are reporting that they obtained valuable information and are more confident in caring for their baby. They also share the information with other family members to help in their baby’s care.
“Most of our patients are eager to watch the videos and take the quizzes,” said Toni Galyan, Eskenazi Health staff development coordinator and project director for Baby Boot Camp. “They think the quizzes on their TV are like playing trivia or a game show and their visiting family members can also be involved. When we held live classes during the daytime, spouses and other family members were at work. Now everyone can participate, and the lessons learned go home with the whole family.”
“This engagement of the patient and family is not only powerful in enhancing care, but it will go a long way in retaining a young patient base,” added Barker.
About Eskenazi Health
For 156 years, Eskenazi Health has provided high-quality, cost effective, patient-centered health care to the residents of Marion County and Central Indiana. Accredited by The Joint Commission, nationally recognized programs include a Level I trauma center, regional burn center, comprehensive senior care program, women’s and children’s services, teen and adolescent care programs, Eskenazi Health Midtown Community Mental Health, and a network of primary care sites located throughout the neighborhoods of Indianapolis known as Eskenazi Health Center. For more information, visit www.eskenazihealth.edu.
About TeleHealth Services
With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation’s leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:
- Interactive patient education platforms
- Comprehensive hospital television systems
- Bedside patient entertainment solutions
- Comprehensive design, implementation, and service packages
- Flexible financing solutions
- Complete healthcare audio visual solutions
Headquartered in Raleigh, N.C., TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 800-733-8610, or visit at www.telehealth.com.