Leading Operator of Rehab Centers Sees Value of Eliminating Paper Statements
Airrosti, a rapidly-growing operator of physical therapy centers with more than 150 locations in six states, has opted to use the paperless billing solution from a collaboration of PatientPay and TransFirst’s
“One of our operating philosophies is that ‘we fix pain fast’,” said Caroline Riley, Airrosti Rehab Centers’ Billing Manager. “In managing our growth, the need to embrace the concept of ‘fast’ in back office operations became clear. We found our ‘pain’ to be paper billing, which is inefficient, expensive and impacts negatively on cash flow. PatientPay is aligned with the way Airrosti clients want to handle their financial obligations, by email and online. ”
TransFirst and PatientPay formed a strategic alliance to address the needs of healthcare organizations like Airrosti last year. Airrosti, which has facilities in Texas, Oklahoma, Virginia, Ohio, Illinois and Washington, is one of the first companies to take advantage of the TransFirst-PatientPay relationship.
“According to the Centers for Medicare & Medicaid Services, U.S. consumer healthcare out-of-pocket payments are expected to exceed $393 billion by 2018,” said Carl Mazzola, president of TransFirst’s Health and Public Services Sales Division. “Electronic payments have historically been underutilized as a form of payment in consumer healthcare transactions. Airrosti is one of a growing number of healthcare providers that see the value of eliminating paper from their billing processes and going with PatientPay’s paperless solution.”
PatientPay reduces billing costs by as much as 50 percent and secures remittance in 14 days on average, which is about 10 times faster than the typical paper bill payment cycle. PatientPay is the only online billing solution that matches charges to the patient’s Explanation of Benefits, ensuring that what’s been paid, by whom and what’s owed is completely clear, which encourages prompt payment.
“TransFirst recognizes the need to bring better, more efficient billing services to the healthcare sector, which was a key driver of our collaboration,” said Tom Furr, PatientPay’s CEO. “Together, we offer physician-managed practices, medical clinics and other healthcare providers, like Airrosti, a proven way to cut the cost, time and frustration of paper billing.”
PatientPay works with all leading medical practice management software providers, giving practices the ability to utilize the paperless solution right away. In Airrosti’s case, the in-place application is from Raintree Systems, the leading practice management software provider to physical therapy organizations.