XO Health and Innovaccer Partner to Improve Member Experience


Innovaccer will serve as XO Health’s enterprise platform hub, integrating CRM and PHM data, analytics, and workflows to deliver exceptional whole-person care experiences

Innovaccer and XO Health have formed a strategic partnership. The collaboration uniquely leverages the Innovaccer data platform, suite of population health management, and customer relationship management solutions to transform the XO Health member experience.

XO Health is a health plan designed by and for self-insured employers to create a more unified health experience for everyone. The plan, which works solely with self-insured employers, redefines how health benefits are designed and delivered. Through an innovative technology-led approach, XO is eliminating the deeply entrenched system inefficiencies that plague legacy health and pharmacy plans. Their unique business model connects the interests of all stakeholders, making it possible for employers to offer solutions that meet the needs of their workforce.  

With active engagement at every step, members can easily access care that’s right for them, and providers can focus on what they do best–deliver quality care. By partnering with Innovaccer, XO Health will empower its data-first approach with longitudinal member health data, hyper-personalized outreach and engagement, industry-leading analytics capabilities, and continuous performance measurement to improve both the patient experience and outcomes.

“We believe that optimizing experiences across all stakeholders fosters greater trust in the system, leading to superior outcomes,” said Swati Mathai, cofounder and CEO of XO Health. “Innovaccer is a foundational partner for XO because of its ability to support our vision of an end-to-end, unified member/patient experience without the artificial barriers that have existed between benefits, claims administration, clinical care delivery, and health advocacy. XO and Innovaccer are pioneering an industry-first offering that includes a singular longitudinal member record and source of truth that powers more effective and meaningful interactions between members and their care providers.”

Leveraging advanced consumer insights, XO Health unifies best-in-class experiences with clinical care journeys through a tailored healthcare data platform. Innovaccer’s enterprise CRM integrates, cleans, normalizes, and standardizes consumer, clinical, and claims data, providing XO health advocates with a single comprehensive view of the members. And Innovaccer’s end-to-end care management solution, built on its healthcare data platform, will enhance the quality of care for XO Health members. In addition, population health management analytics will enable real-time data integration for XO Health’s trend analysis and reporting.

The Innovaccer Platform serves as a central hub for XO Health, supporting all CRM and population health management (PHM) functionalities. The XO health team is able to seamlessly integrate other vendor applications with the Innovaccer platform through FHIR API and integrate fragmented health data. This creates valuable insights that help improve patient care and experience.

“We’re incredibly excited to partner with XO Health in transforming the self-insured employer market,” said Abhinav Shashank, cofounder and CEO of Innovaccer. “All the stakeholders have aligned interests around improving member experience, optimizing the quality of care, and reducing costs, but it takes unified data and integrated solutions to execute on a transformative new approach. Our healthcare platform makes that possible.”