WELL Partners with Cedars-Sinai Medical Center to Offer Patients Text Messaging Capabilities

Multiple Cedars-Sinai Departments Will Now Interact with Patients Through WELL’s HIPAA Compliant, Enterprise-Grade Communication Software

WELL, the most efficient and effective patient communications solution, today announced a partnership with Cedars-Sinai Medical Center. As the largest nonprofit academic medical center in the western United States, Cedars-Sinai will now deploy WELL’s communication technology across multiple departments, allowing front office staff to seamlessly interact with patients via text message as well as offering a secure way to gather and store highly-sensitive patient data into the organization’s electronic medical record (EMR).

WELL’s messaging client will be installed on staff computers, and immediately adds text messaging capabilities to the health systems’ phone numbers. Incoming messages are routed to the appropriate staff member, and surface pertinent patient information from the medical record to accelerate triage and resolution.

Further, Cedars-Sinai will bolster its patient service by deploying bots that proactively inform and respond to patients regarding appointment time, location, directives, paperwork and more. These automated messages are an extension to the real-time, manual monitoring and response by front-office staff. Over time, Cedars-Sinai plans to provide the ability to complete paperwork, check eligibility, bill pay and do other administrative tasks over text message.

“The world has undeniably transitioned to a new communication medium and that’s messaging,” says Guillaume de Zwirek, CEO of WELL. “By pioneering messaging in the healthcare setting, Cedars-Sinai is helping end decades of ineffective and frustrating communication tactics. Most patients love their doctors. It’s about time they loved going to the doctor’s office.”

Cedars-Sinai has now deployed WELL’s technology across multiple departments and plans to expand across the medical center. This enterprise agreement was facilitated by WELL’s participation in the 2016 Techstars Healthcare Accelerator, in partnership with Cedars-Sinai.

“I specifically sought out WELL when I learned about their participation in the accelerator,” says Dr. Gene Liu, Otolaryngologist, Head & Neck Surgeon at Cedars-Sinai. “We’ve since deployed WELL’s technology and it has completely transformed the way we engage patients. Our staff is more effective, more efficient, and patients love it.”

Cedars-Sinai is constantly striving to drive innovation in the healthcare industry, with a commitment to excellence in delivering the best quality healthcare services. Through this partnership with WELL, Cedars-Sinai continues to raise the standard for how care can and should be delivered nationwide.

To learn more about WELL and their work with Cedars-Sinai Medical Center, visit: