Springfield Clinic Partners With Cedar to Improve Patients’ Digital Consumer Experience


Springfield Clinic will reimagine the patient financial experience with implementation of the Cedar platform

Springfield Clinic, the second largest multispecialty clinic in Illinois, and Cedar, a market-leading healthcare financial technology, announced a partnership to transform patients’ financial experience from co-pay to bill. The implementation of Cedar’s solution is an integral part of Springfield Clinic’s commitment to creating a cohesive digital engagement strategy for all patient interactions with their more than 600 providers of primary and specialty healthcare.

“We are committed to making a seamless digital patient journey synonymous with the ‘Springfield Clinic Experience,'” says Jack O’Hara, Chief Information Officer at Springfield Clinic. “Cedar’s financial technology platform is the perfect complement to our digital front door strategy, which seeks to improve patient efficiency and accuracy of data while reducing administrative tasks for staff, empowering them to do more of what they do best: care for patients. Patient financial experiences can be notoriously frustrating, and we want to provide a superior and personalized digital experience across the healthcare journey.”

Cedar provides a complete and modern consumer engagement platform for patient interaction with their healthcare provider. Starting with pre-registration and following the patient through billing, Cedar will enable Springfield Clinic to deliver a seamless and simplified path that eliminates friction for patients navigating the financial journey with consumer-centric design and personalized experiences.

“Making a process digital doesn’t necessarily equate to making it better—what differentiates delightful experiences from mediocre ones comes down to personalization and meeting the patient where they are,” says Florian Otto, CEO and co-founder of Cedar. “We look forward to partnering with Springfield Clinic on their journey to truly transform their patients’ digital experience and are honored that Cedar’s platform will play such an integral role.”