QliqSOFT, Cloudbreak Health Remove Barriers to Care with Integration of Video Interpretation Service

QliqSOFT, which specializes in HIPAA-compliant clinical collaboration and patient communication solutions, and Cloudbreak Health, a leading telehealth and video remote interpretation solutions provider, announced a strategic partnership to enhance patient engagement by reducing language barriers in healthcare. The partnership includes integration between QliqSOFT’s Virtual Visit telehealth platform and Martti, Cloudbreak’s video remote interpretation (VRI) service. Combined, the two solutions will ensure patients who are limited English proficient (LEP), Deaf, and hard of hearing, along with their providers, have access to high-quality telehealth language services in over 250 languages.

“Disparities in healthcare have never been more obvious than during the COVID-19 pandemic,” says Krishna Kurapati, QliqSOFT Founder and CEO. “Telehealth has proven to be a great equalizer to providing that patient access, but language is a hurdle many have not considered, though numerous language access laws provide this guidance. QliqSOFT’s partnership with Cloudbreak will breakdown language barriers and ensure all patients, regardless of which language they speak or their ability to hear, have equitable, remote access to care.”

“We are passionate about bridging healthcare disparities and providing Virtual Remote Interpretation at every point in the care continuum,” says Cloudbreak Health co-founder and COO, Andy Panos. “That’s why we’ve focused our efforts on making Martti easy to use and easy to integrate. This partnership with QliqSOFT, and integration with their platform, will help to further address inequities in care while bringing language access to wherever patients need it. We’re proud to link arms with QliqSOFT and continue advocating for equity in healthcare.”

The inclusion of Martti is the latest enhancement to QliqSOFT’s Virtual Visit solution, which combines chatbot technology, text-based translation, and video-conferencing to deliver millions of minutes worth of telehealth visits to patients each year.

“The QliqSOFT and Cloudbreak Martti partnership is a great tool for us as we strive for health equity,” says Chineye Anako, Regional Director of Diversity and Inclusion at Trinity Health of New England. “Language access is so important to those we serve. We look forward to being able to reach our limited English proficient, Deaf, and hard of hearing population with telehealth will help us continue to keep our community safe, healthy, and well informed. This is the future of healthcare.”