QliqSOFT Announces Healthcare Chatbot that Solves Patient Engagement, Instantly

QliqSOFT, specializing in secure, HIPAA-compliant clinical communication solutions, today announced the launch of its healthcare chatbot platform, Quincy.

Quincy offers chatbot templates that address care-specific use cases that include pre-configured intents and dialogue flows or customized chatbots can be built to suit your unique needs. As a chatbot platform, Quincy enables healthcare providers to build and deploy HIPAA-compliant, AI-driven, conversational chatbots that help them put more care-related information in the hands of their patients, facilitate self-service, improve workflow, drive better outcomes, and reduce costs.

Qliqsoft’s conversational patient engagement platform provides patients care-related information via mobile texting and web-based messaging. Quincy chatbots are available 24-7 and Quincy is limitlessly scalable. Extending access to vital healthcare information, Quincy chatbots serve to communicate between patients and their care teams to improve responsiveness and service. Visit verification, emergency room patient concierge, discharge follow-up, appointment reminders, pre-visit documentation, directions to healthcare facilities, medication compliance, chronic care management, billing, and care education are just a few of the care-related communication activities that are personalized and automated with Quincy.

“We believe chatbots are the future for real patient engagement in 2020 and beyond. There are many, many applications that we see and our customers see,” says QliqSOFT Founder and CEO, Krishna Kurapati. “We built our chatbot platform to be used as a place for us and our customers to explore, learn, adapt, and improve; so that, together, we can solve the challenges of patient engagement,” says Kurapati. “Quincy chatbots securely utilize patient information to engage patients, meaningfully, via their smartphone. Quincy uses the SMS texting feature already built into smartphones, so the patient is not required to download an application. And, Quincy is HIPAA-compliant. Patient engagement must be secure.”

The continued growth of smartphones and mobile texting is no secret. Studies show that 81% of Americans have a smartphone and 62% of them use their smartphone to gather health-related information. 90% of physicians use their smartphone to view electronic health records, communicate with their team, and reference information. All of these numbers are growing and are expected to continue growing making smartphones combined with conversational chatbot mobile texting a very scalable and valuable clinical tool.

When combined with care campaigns meant to engage patients around specific conditions or treatment via mobile texting, Quincy’s real power is revealed. By incorporating specific care-related objectives with Quincy’s AI-driven, conversational platform, care teams are able to activate patients in their own healthcare to achieve better outcomes and reduced costs. For hospitals and outpatient facilities, Quincy can engage with patients to manage intake and post-discharge activities. For post-acute facilities, Quincy proactively monitors patient health by soliciting vital patient data and providing care-related information. In the event a patient’s condition should indicate potential risk, Quincy can escalate the issue to a care team member. Private practice is able to provide after-hours access to care-related information, scheduling, and appointment reminders. Quincy enables pharmacies to improve medication compliance. In addition to Quincy’s limitless potential for improved patient experience, the platform offers solutions that improve workflows, call center efficiency, billing, revenue cycle management, and patient outcomes.

“We already know patients prefer communicating via mobile text messaging for many of their healthcare needs. Quincy’s scalable architecture embraces that preference to streamline patient engagement and reduce costs. But, Quincy goes a step further by engaging patients in conversations that achieve healthcare objectives,” says Kurapati. “Our goal isn’t to simply converse with patients; our goal is to help care teams engage their patients to improve patient experience, outcomes, and satisfaction.”

QliqSOFT’s Quincy Chatbot Platform is available to healthcare organizations, life science companies, payers, and medical device manufacturers that want to innovate value-based care by improving patient engagement, patient outcomes, and patient satisfaction. Please contact Qliqsoft to learn more regarding use cases for your client’s needs.