Mediktor Launches Features Designed to Improve Health Equity


AI-based medical assistant adds functionalities to meet the needs of users with sensory disabilities, with enhancements to address physical and intellectual disabilities coming soon

Mediktor, an advanced clinically validated AI-based medical assistant for triage and pre-diagnosis, is launching new features to improve the evaluation journey for people with sensory, physical and intellectual disabilities. Incorporating features that meet the unique needs of more patients helps improve access to appropriate levels of care in support of health equity.

Mediktor’s AI-based medical assistant allows patients to evaluate their symptoms and be directed to the appropriate level of care in less than three minutes. Its goal is to offer patients online tailored recommendations and guidance at the first onset of symptoms, driving them to the most proper care pathway. To improve the healthcare experience for all, an AI-powered model should adapt to each person’s unique case, avoiding common access barriers.

With this announcement, Mediktor is strengthening its commitment to inclusion and accessibility in healthcare, incorporating features for individuals with sensory, physical and/or intellectual disabilities. This includes reinforcing its customized questioning model by adding specifically tailored questions to suit each user’s needs during the AI-based symptom assessment.

“To improve healthcare access and equity, care delivery resources must be adaptable to meet the needs of all,” said Cristian Pascual, co-founder and CEO of Mediktor. “Our focus is to help all people receive appropriate, timely care through the ability of relaying their symptoms conversationally, in their native language, and then be guided to the right care level. Enhancing our AI-based virtual assistant to meet the needs of more people enables us to help improve healthcare access, raise productivity, and increase provider and patient satisfaction.”

Enhancements to Mediktor’s AI-based virtual assistant are currently focused in the below categories:

Sensory Disabilities: Available now, Mediktor adapts questions from the evaluation depending on the person’s sensory disabilities, just like it would happen during a visit with a doctor. This avoids asking unnecessary, non-targeted questions for people with vision loss or hearing impairment, for example, and creates new specific questions for each individual case. As a result, it improves the accuracy of triage and pre-diagnoses and optimizes the entire user experience from the beginning of the assessment.

Physical Disabilities: Coming soon, this new feature will allow users online with physical disabilities to experience a more tailored assessment. The goal is to emulate a conversation with a doctor and overcome any common obstacles that may arise during a virtual consultation.

Intellectual Disabilities: In order to provide precise and safe symptom assistance, a thorough understanding of overall human health is necessary. Available shortly, Mediktor is working to deliver a feature that comprehends and integrates the needs of individuals with intellectual impairments.


Unique Natural Language Processing (NLP) and Machine Learning (ML) technologies within Mediktor prompt patients to enter symptoms using their own, plain words, followed by a series of personalized questions, reducing waiting lines while optimizing medical services. This sophisticated technology combination allows patients to access clinically-validated, human-like online healthcare guidance anytime, anywhere, and is currently being used by several health systems in the U.S.