HealthGrid Introduces mHealth CRM Platform


HealthGrid today announced the release of its breakthrough mobile CRM platform, a next-generation solution for patient engagement. For the first time, providers can connect and engage with patients across the care continuum anywhere, anytime, and on any electronic device using HealthGrid’s multiple activation solutions—all while meeting quality and cost initiatives.

The statistics are startling. Large Health Systems and Provider Organizations leveraging HealthGrid’s mobile CRM platform for patient outreach, registration, and care coordination have experienced a:

  • 200% increase in patient engagement compared to their traditional patient engagement tactics.
  • 40% improvement in quality through closure of gaps in care.
  • 20% reduction in administrative costs; and increased patient portion collections.

“As consumers are moving towards on-demand access, nothing is more important than enabling the immediacy, convenience, and connectivity of mobile technology to deliver actionable health information. We’ve found that less engagement is more, if you activate the patient with precise timing and context” – said Raj Toleti, co-founder of HealthGrid.

From pre-care notifications to point-of-care registration, and finally, to patient-specific, post-care follow up, HealthGrid enables care teams to reach patients and their families instantly with valuable health information—and patients can respond instantly with the touch of a fingertip. It’s the only CRM platform of its kind allowing providers to engage patients at any point in the care continuum using one mobile platform:

Gap in Care Identification, Intelligent Notifications, Pre-visit Education and Prep, Mobile Check-in and Automated Secure Messaging

Check-in, In Patient Notifications/Campaigns, Patient Family Engagement, Patient Education and Discharge Prep

Discharge Instructions, Care Summaries, Clinical Follow Ups, Referral Management and Automated Secure Messaging

“Each HealthGrid service is designed to solve a particular challenge,” said Edward Martinez, SVP and CIO of Nicklaus Children’s Hospital, formerly Miami Children’s Hospital. “Connecting patients, families and care givers with one mobile CRM platform is essential today, HealthGrid’s platform gives patients and their families everything they need to know about their care journey and at the same time the platform ensures that every staff member has the same actionable information.”