Bridge Implements Revolutionary Patient Engagement Solution at Westmed Medical Group

Health organizations can now provide modern self-service tools to their patients through Bridge’s client-branded patient portal and mobile app solution

Patients are frustrated with the limited access to their health information online, availability of self-service features and lack of basic mobile app functionality. Today, Bridge Patient Portal, LLC announced the implementation of Bridge Patient Portal Version 2.0 and the Universe mHealth App at Westmed Medical Group, a 500 provider multi-specialty medical group serving the greater Westchester County, NY and Fairfield County, CT areas. Over a year in development, the launch of Bridge Patient Portal Version 2.0 in partnership with Westmed Medical Group, Universe mHealth, IDology and TrustCommerce® is the most advanced EHR-agnostic (Electronic Health Records) patient engagement solution in the market.

This landmark implementation provides Westmed’s patients with a rich set of self-service tools and a consistent user experience, available across multiple user platforms, including their website, patient portal, mobile app and email/SMS communication channels. The solution integrates bi-directionally with Westmed’s GE Centricity Business and Centricity EMR systems to provide patients with real-time financial and clinical information. The solution also integrates with TrustCommerce’s PCI-compliant payment solution to provide patients the ability to pay bills online securely. Secure patient self-registration and username/password resets are facilitated by IDology’s Knowledge Based Authentication (KBA) solution. This advanced functionality, paired with the Universe mHealth client-branded iOS and Android mobile app, is now available to other enterprise health organizations seeking a similar level of functionality, using any major EHR and/or Revenue Cycle Management system(s).

This patient engagement platform is the first such solution to market bringing a complete web and mobile experience that, until now, was exclusive to only a few of the largest health systems. “These tools, which are consumer-centric, will provide patients with a way to actively participate in their own health and wellness,” said Merin Joseph, Westmed Medical Group’s chief information officer. “The patient app especially will be convenient, enabling them to communicate with their providers at a time and place they choose, and it will activate high patient engagement levels.” The Bridge-implemented patient engagement solution offers the following rich functionality:

  • iOS and Android native mobile app via Universe mHealth
  • View medical records
  • Bill pay via TrustCommerce®
  • Prescription refill requests
  • Manage appointments
  • Appointment reminders
  • Secure messaging with physicians and providers
  • View lab results
  • Find providers/locations
  • New information notifications (Email, SMS, Push)
  • KBA-based authentication via IDology
  • SMS-based two-factor authentication

According to Bridge Founder, John Deutsch, “The consolidation of EHR and RCM solutions that took place in the past 15 years, is now taking place in the patient engagement and patient portal markets. Westmed’s need to consolidate appointment scheduling, patient portal, patient communication and mobile app solutions, into a single solution is the beginning of a paradigm shift towards richer, more cost-effective and user-friendly patient engagement solutions. At Bridge, we’re excited to be on the forefront of this change, working with an innovation leader, such as Westmed.”

Users can download the app in the Apple App Store and Google Play Store here: