Award highlights technology leadership and workflow management
Based on its recent analysis of the North American healthcare market and the migration to electronic medical records and digital information that utilizes advanced IT capabilities, global consulting and research firm Frost & Sullivan recognizes the North American division of Ascom, the leading global healthcare information and communication technology (ICT) provider, with the 2016 Best Practices Award for Nurse Workflow Solutions.
Each year, Frost & Sullivan bestows this award on a company that develops an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features and benefits of the product and the increased ROI it offers customers, which, in turn, improves customer acquisition and overall market penetration potential.
According to Frost & Sullivan, Ascom’s expansive line of nurse workflow solutions — the Ascom Myco™ smart device, Telligence nurse call, and Unite software — gives clinicians real-time access to patient information so they can provide higher-quality care. Ascom’s patient alert system with integrated escalation capabilities ensures that caregivers receive acuity-based, prioritized alerts that enable them to respond in a timely manner.
Based on its research and briefings, Frost & Sullivan identified Ascom‘s remarkable commitment to understanding patient and clinician needs and to offering cost-conscious solutions designed in an open environment that facilitate integration with existing technologies in the hospital or assisted living facility ecosystem. Its strong continuous engagement model, from the front-end consultation to implementation that ensures a nursing staff optimizes the solution’s use, uniquely positions Ascom for sustained success and high customer satisfaction scores.
“Traditional nurse workflow solutions specialize in a single segment of the workflow process, leaving many hospitals with gaps in nurse workflows due to integration constraints between vendors’ solutions,“ said Michelle Reich, Best Practices analyst, Frost & Sullivan. “To overcome these challenges, Ascom maintains highly advanced solutions—the Ascom Myco, Ascom Unite middleware, and the Ascom Telligence nurse call system—across the full value chain of nurse workflow management. As a result, Ascom’s full line heightens care mobility, reduces nurses’ steps, and eliminates workflow bottlenecks, thereby enabling higher rates of both patient satisfaction and quality of care.”
“Our executive and clinical staff held an interactive discussion with Frost & Sullivan that not only covered our technology, but more importantly how our solutions are designed to help hospitals solve real-world challenges,“ said Tim Whelehan, president and chief executive officer for Ascom North America. “Healthcare is a rapidly evolving business model, and it’s a heavy lift for providers to stay current with technology while keeping the focus where it really matters—on patients. We’re gratified that they recognize that partnering with Ascom is a best practice.“
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.